Refund & Return Policy
Refund & Return Policy – 9alley
Effective Date: 9/1/2025
Last Updated: 9/1/2025
At 9alley, we value your trust and want you to have the best shopping experience with us. If you are not completely satisfied with your purchase, our Refund & Return Policy ensures a smooth and transparent process.
1. Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, unwashed, and in their original condition, with all tags and packaging intact.
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Proof of purchase (order confirmation or receipt) is required.
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Sale, clearance, or customized items are non-returnable.
2. Exchanges
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Exchanges are allowed for size or color variations, subject to stock availability.
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If the requested size/color is unavailable, you may opt for a refund or store credit.
3. Refund Process
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Once we receive and inspect the returned item, we will notify you of the refund status.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Depending on your bank/payment provider, additional time may be required for funds to reflect.
4. Return Shipping
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Customers are responsible for the cost of return shipping, unless the product is defective or incorrectly delivered.
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In cases of defective, damaged, or wrong items, 9alley will cover return shipping charges.
5. Non-Refundable Items
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Gift cards and vouchers.
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Final sale or heavily discounted items.
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Customized or personalized products.
6. Order Cancellations
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Orders can be cancelled within 24 hours of placement if they have not been shipped.
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Once shipped, cancellations will be treated as returns.
7. Damaged or Defective Products
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If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos/videos of the product.
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We will arrange a replacement, exchange, or full refund at no additional cost.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, reach out to us: